How refunds, cancellations, and billing disputes are handled across the Anusurja Platform. Last updated: August 2026.
Individual article, film, and Special Issue unlocks are one-time purchases. Once access has been granted, these are generally non-refundable, except in the case of a duplicate charge, an erroneous charge, or a technical failure that prevented access being granted at all.
Monthly and 6-Month wing subscriptions do not auto-renew — access simply lapses at the end of the paid period unless you subscribe again. Because access is granted immediately and in full for the chosen period, subscription fees are non-refundable once the subscription is active, except where required by law or in the case of a billing error.
Since subscriptions do not auto-renew, there is no recurring charge to "cancel" — you simply choose not to renew when the period ends. If you believe you were charged in error, contact us immediately using the details below.
To report a duplicate or erroneous charge, contact us within 7 days of the payment date via our contact page (select "Subscription / Payment"), including your transaction ID and the email address used at checkout. We aim to review and respond to refund requests within 7 business days.
Approved refunds are issued back to the original payment method (bKash or SSLCommerz-linked account) and may take up to 10 business days to reflect, depending on your payment provider's own processing time — this portion is outside our direct control.
Access granted via a Discount Code or a Complimentary Subscription was not paid for and is therefore not eligible for a cash refund; it may be revoked at our discretion if issued in error.
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